Old Navy Returns
- Old Navy store purchases can be returned in store up to 45 days, and purchase made on OldNavy.com can be returned with the free prepaid envelope from Old Navy
- Returns and exchanges on an OldNavy.com purchase are free when customers use their prepaid return shipping label
- Customers have up to 45 days most of the time to return items purchased at Gap, Old Navy and Banana Republic. Items purchased from Athleta may be returned at any time.
For customers who purchased an item form an Old Navy store or OldNavy.com and didn’t love it, it’s possible in most cases to return the item for a full refund. A purchase from Old Navy can be returned because the size doesn’t fit quite right or because the style just wasn’t what was expected. A purchase made from an Old Navy store or web site can be exchanged for another item or for cash. If a customer chooses a new Old Navy item that has a higher price, the customer will need to pay the difference. If customers made multiple online purchases from the Old Navy family of brands (Gap, Old Navy, Banana Republic, and Athleta), they actually can return these items in the same envelope at the same time.
How long does it take to receive a refund from an Old Navy return?
As soon Old Navy gets returned merchandise, they will refund the customer’s purchase amount to the original method of payment, almost always the credit or debit card used to place the order initially. If the refund is applied to a credit card, the credit card company may take up to 12 additional business days after the refund to post the transaction to the customer’s account.
To contact Old Navy about returning a purchase
- Call 1-800-OLD-NAVY or 1-800-653-6289