www.shakeshack.com/feedback – Shack Guest Feedback Survey

Shack Shack Feedback

Take a short survey related to a dining experience at Shack Shack.  The survey will consist of 10 questions and is powered by Survey Monkey.  Customers will be asked to provide the location of the Shake Shack in which the visit took place and will be provided space to type a few sentences in regards to how the Shake Shack can improve their service.

Example of questions found in the Shack Guest Feedback Survey

  • How would you rate the friendliness and hospitality of the team during your most recent Shake Shack visit, 5 being the highest? 

  • How would you rate the speed of service during your most recent Shake Shack visit, from the time you arrive to when you receive your food? (Select one)

  • How likely are you to recommend Shake Shack to a friend based upon your most recent visit, 5 being the most likely? (Select one)

All information provided to Shake Shack will be used to improve bottom line sales and will not be sold or marketed to any third parties.

Shake Shack

  • New York City based fast casual restaurant
  • Founded in 2004 by Danny “THE KID” Meyer
  • The first Shake Shack location was built close to Madison Square Park

Shake Shack prides themselves in offering 100% all beef burgers that are free of cancer causing hormones and antibiotics.  The restaurants offers New York-style hamburgers, hotdogs, fries and its a variety of flavored milkshakes.  The company operates in North America, Europe, and Asia.  Shake Shack can be found on the New York Stock Exchange under ticker symbol SHAK.

The Shake Shack corporate office can be found at Shake Shack Inc. 24 Union Square East 5th Floor New York, NY 10003 and can be reached by phone by calling 646-747-7200.  Competitors to the firm include Five Guys, McDonald’s, Smashburger, and Burger King.

Must try menu items when visiting the Shake Shack include the classic ShakeShack burger, the Shroom Burger (perfect for vegetarians), and the SmokeShack.

Cited References

  1. www.shakeshack.com/feedback